This Privacy and Security Statement describes the privacy practices of The Canadian Medical Systems, Inc. O/A ViTTack and its subsidiaries, divisions, affiliates, brands and other The CMS companies (The “CMS”, “our”, or “we”). It applies to our interactions with our customers and visitors, including, but not limited to:
This Privacy and Security Statement does not apply to third-party websites accessible through our websites.
Contact information. We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.
Payment information. When you make a purchase we collect your payment information, including information from your credit or debit card, cheque, PayPal account or gift card and authentication information, such as your signature.
Demographic information. We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.
Location information. If you use our mobile websites or applications, we may collect location data obtained from your mobile device. If you use our websites, we may collect location data obtained from your IP address. We use this location data to find our nearest store to you, provide product pricing and availability at our stores near you and driving directions to our stores. Certain of our mobile applications may also use this information to determine if you are shopping or otherwise located near or in one of our stores. If you are, we may present you with information relevant to in-store customers. If you would prefer not to provide us with your device’s location information, you can control what location information is shared in the settings menu of your device.
Employment-related information. If you apply for an employment opportunity, you may provide us with certain personal information about yourself (such as information contained in a resume, cover letter or similar employment-related materials, or any applicable pre-screening questions).
Other information. We may collect any of the information or content that you provide through our websites, mobile applications, or online forums. If you use our websites, we collect your IP (Internet Protocol) address and other related information such as the type of browser and operating system you are using. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us.
We collect information directly from you. The following are a few examples of when we collect information from you:
We collect information from you passively. We may use tracking tools like browser cookies, flash cookies, and web beacons.
We collect information from other sources. We may get information about you from third party business partners, like an updated address from a shipping vendor. We may collect information about you from a friend. For example, if your friend purchases something from us to send to you or if your friend provides your information through one of our refer-a-friend type features. If you use one of these features, please ensure that you only submit email addresses of individuals with whom you have a close personal or family relationship, who would be interested in receiving the communication, and who has authorized you to share their email address.
We collect information from Affiliates of The CMS. We may get information about you from a company controlled by, or under common control with, The CMS (our “Affiliates”).
We use the information we collect for our business purposes, including:
To respond to your questions and requests. Examples include:
To improve our products and services. We may use your information to make website or product and service improvements.
To look at website trends and customer interests. We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.
For security and loss prevention purposes. We may use your information to protect our company, our customers, or our websites. For example, we might use cameras in our stores to track store traffic or our stock or otherwise administer our loss prevention program. We also collect information to confirm the identity of our customers who lease ViTTack® Gate and/or ViTTack® Tunnel or certain types of tools or equipment and to assist us in retrieving unreturned tools and other equipment. We use information collected in the course of a merchandise return to process and track returns and to help detect and prevent fraud and otherwise administer our loss prevention program.
For our marketing. In certain circumstances, we may send you communications about special CMS promotions or offers. For example, if you have registered on a website or entered a contest and indicated you want to receive this information or if you sign-up to receive communications in one of our stores. We may also notify you of new website features or product and service offerings. If permitted, we may also send information about offers from our Affiliates and other companies we think you might find interesting. To opt-out or manage our communications with you. We may use information to deliver you marketing communications (including online ads) based on your interests or online behaviour. For example, if you view a product on our website, you may see ads for that product on our or third party websites and applications.
For employment purposes. We may use your personal information you provide in connection with a job application or related inquiry for the purpose of processing and responding to your application or inquiry.
For de-identification purposes. We may also de-identify your personal information by cleansing it of information which might reasonably allow you to be identified, and aggregate this de-identified information with the de-identified information of other persons. We use de-identified information for internal business purposes, such as marketing, customer service, and business analytics.
For other uses we may disclose to you. We may also use personal information with your consent, and as otherwise permitted or required by law.
We may share your information for our business purposes and as legally required or permitted, including:
With third parties who perform services on our behalf. We share information with our Canadian, US and foreign Affiliates and service providers who provide services on our behalf, such as our delivery service providers who ship and deliver your online orders, process your payments, send email and communications, and operate our call centres. By providing your information to us, you are consenting to the transfer of your personal information to facilities located outside of Canada, and understand that your information will be stored, accessed and processed in accordance with U.S. law, including that in certain circumstances courts, law enforcement agencies, regulatory agencies or security authorities in the U.S. may be entitled to access your personal information. Also, if you purchase installation services from The CMS, these services may not be provided by The CMS, but rather by reputable local or national service providers with which we contract to provide such services. Our affiliates and service providers may have access to your personal information on a confidential basis to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services, except as may be permitted by law. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of Canada. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.
To provide extended warranty services. If you purchase a The CMS Extended Warranty Service you will be required to provide information such as your name and address to our warranty service providers. While these service providers are limited by contract in the way they may use your information to provide The CMS Extended Warranty Services, we encourage you to review each service provider’s privacy statement at the time you submit your personal information for such services.
Data Sharing for Catalog Mailings. With your consent, we may share your name, address and transactional information about products you have purchased from our catalogs with third party companies so that you may receive future catalog offerings about products and services that may be of interest to you. To opt-out of having your information shared with third party companies for this purpose, please contact our customer service.
With any successor to all or part of our business. For example, if all or part of our business is sold we may transfer information we have about you in preparation for or as part of that transaction.
If we think we have to in order to comply with the law. For example, we and our Canadian, US and foreign affiliates and service providers may disclose information to respond to a court order or subpoena. We may also disclose information to a government agency or investigatory body, or as otherwise required or permitted under applicable US, Canadian or foreign laws.
With our business partners. For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us, as specified at the time your personal information is collected.
To protect us. For example, we may disclose information if we suspect fraud. We may also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.
To protect you. We may disclose your information to our suppliers or other business partners who need to contact you about a specific product in the event of a product safety issue or recall.
At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.
You can change your preferences to not receive marketing communications from us by or emailing us. Please allow up to ten (10) days for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, or notifying you of product recalls or warranty information.
Our websites and mobile applications are not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email info@CanadianMedicalSys.com
When you place orders on our websites, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.
While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.
We maintain your personal information for as long as required for the purposes set out in this Privacy and Security Statement, or as otherwise required or permitted by law.
Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for the personal information practices of third party websites.
If you have additional questions, or to access, update or correct inaccuracies in your personal information, you can call us at 1 (866) VITTACK, or reach us by email at info@CanadianMedicalSys.com.
You can write to us at:
Canadian Medical Systems, Inc. O/A ViTTack®
Attention: Privacy Office
TD Canada Trust Tower
161 Bay Street, 27th Floor,
M5J 2S1 Canada
Effective Date: June 1, 2020
Last Revision Date: August 27, 2020
From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy and Security Statement by posting an updated copy on our website. Please check our website periodically for updates.
Tracking Tools We Use
We collect personal and other information about users over time and across different websites when you use this website or service. We also have third parties that collect personal information this way. We or our vendors use several common online tracking tools to collect this information. These may include browser and flash cookies. We may also use web beacons and similar technologies. We or third parties may also collect or receive information from our mobile applications and others’ applications and use that information to provide measurement services and targeted ads. We (and our third party service providers) also use these tools:
Our “Do Not Track” policy: Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so we are not currently set up to respond to those signals.