Shipping FAQs

When will my order ship?

Orders usually ship within 24 – 72 hours subject to availability, if items are backordered, a follow-up email will be sent to you with an estimated time of delivery

What are the shipping restrictions? and/or delivers world-wide; standard shipping rates apply unless specified. Orders / deliveries to select remote locations will need to be placed through Customer Support where shipping rates will be provided prior to order confirmation/completion. Deliveries can only be made to locations with a street address or rural route number with postal/Zip code. Deliveries to rural/ remote areas and the Territories might require additional shipping charges.


We cannot deliver to and/or ship products to countries under the United States embargo, including but not limited to  AfghanistanBelarusBurundiCentral African RepublicChina (PR), Côte d’IvoireCrimea RegionCubaCyprusDemocratic Republic of the CongoEritreaFijiHaitiIranIraqKyrgyzstanLaosLebanonLiberiaLibyaMyanmarNorth KoreaPalestinian TerritoriesRussiaRwandaSomaliaSouth SudanSri LankaSudanSyriaVenezuelaYemenZimbabwe, unless prior approvals from the United States  Treasury Department, the Commerce Department are arranged by the end-user directly.

How can I track my package?

You will receive a notification with the tracking number via email once your item has shipped.

Can I refuse a damaged package?

Yes, please contact us our customer support team at 1 866 VITTACK to inform them that you have refused delivery. However if you have already accepted the package, please contact our Customer Support within 48 hours of delivery to ensure a prompt return and reorder.

Can I change or cancel my order?

If you would like to change or cancel your order, please contact us at 1 866 VITTACK as soon as possible. We will do everything we can to accommodate your request if your order has not already been processed. Our order-fulfillment and shipping systems are designed to deliver orders quickly and efficiently; therefore, it is not possible to change or cancel an order once it has been processed. If this is the case, please accept the package and thereafter return the item to back to us.

Why is there an authorization or pending charge on my credit card before the order has shipped?

After placing an order, your credit card or Visa Debit card’s issuing financial institution will place an authorization hold on your account for the entire amount of the purchase. This ensures the card is valid and has sufficient funds to complete the order. This is only an authorization and not a charge. At this point, the amount is held and deducted from your credit limit (or account balance for Visa Debit), but is not yet transferred to The CMS. The order amount will only be processed once the order has shipped.

What are the shipping rate?

Shipping rates are determined by weight, size and destination. Please contact our Customer Support at 1 866 VITTACL o determine the shipping rates for your specific order.

Are all shipments delivered with No Signature Required?

Yes, all shipments are delivered as No Signature Required if the carrier deems it safe to leave the shipment. In situations where the carrier is unable to do so, they will leave a delivery notice. If you receive a notice, you may pick up your item or arrange another delivery date when you will be available to receive it.

How will I be notified when my order is arriving?

You will receive an email or text when your order is on-route to the provided delivery address. You will also receive either a call or a text 24 hours prior to the delivery.

What is curbside delivery?

Curbside delivery means that the driver partner will place your package at the nearest accessible curb near your house/building. If you live down a road or driveway that the delivery truck cannot access without causing damage to the truck, we will be unable to complete delivery. You may require assistance to move any large and/or heavy curbside deliveries, so please plan accordingly. This service does not include set up or assembly of items or removal of packaging materials unless this has been prearranged in advance with the Customer Support.

Do I need to be home for delivery?

Orders that exceed $5,000 in value requires someone over the age of 18 to be available to sign for the delivery. Standard Shipping orders do not require a signature.

Are all items eligible for express delivery?

No, the items that are smaller in size and weight and available in stock are eligible for Express Delivery.

What happens if I place order outside of regular working hours?

When the order is placed outside of regular business hours, the order will not be processed and the delivery window will not start until the beginning of the next business day.

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